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Loyalty Rules! How Leaders Build Lasting Relationships by Reichheld, Frederick F
US $3.74
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“This is a used book in good condition and may show some signs of use or wear .”
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Located in: Tontitown, Arkansas, United States
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eBay item number:315031427199
Item specifics
- Condition
- Good
- Seller Notes
- “This is a used book in good condition and may show some signs of use or wear .”
- ISBN
- 9781578512058
- Book Title
- Loyalty Rules : How Today's Leaders Build Lasting Relationships
- Item Length
- 9.5in
- Publisher
- Harvard Business Review Press
- Publication Year
- 2001
- Format
- Hardcover
- Language
- English
- Item Height
- 0.9in
- Genre
- Business & Economics
- Topic
- Leadership, General
- Item Width
- 6.5in
- Item Weight
- 19 Oz
- Number of Pages
- 213 Pages
About this product
Product Information
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that less than half of today's employees believe their company deserves their loyalty. Reichheld's 1996 international bestseller, The Loyalty Effect , set out his theory and convincingly established the link between loyalty and bottom-line profits. In Loyalty Rules , he moves from theory to practice, using vivid stories from many of today's most successful companies to illustrate how superior leaders create networks of mutually beneficial, trust-inspiring partnerships between customers, employees, suppliers, and investors. Reichheld's research demonstrates that effective leaders build relationships upon six bedrock principles of loyalty: Play to win/win: profiting at the expense of partners is a short cut to a dead end; Be picky: membership is a privilege; Keep it simple: complexity is the enemy of speed and flexibility; Reward the right results: worthy partners deserve worthy goals; Listen hard and talk straight: long-term relationships require honest, two-way communication and learning; and Preach what you practice: actions often speak louder than words but together, they are unbeatable.
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-10
1578512050
ISBN-13
9781578512058
eBay Product ID (ePID)
1898068
Product Key Features
Book Title
Loyalty Rules : How Today's Leaders Build Lasting Relationships
Format
Hardcover
Language
English
Topic
Leadership, General
Publication Year
2001
Genre
Business & Economics
Number of Pages
213 Pages
Dimensions
Item Length
9.5in
Item Height
0.9in
Item Width
6.5in
Item Weight
19 Oz
Additional Product Features
Lc Classification Number
Hf5415.525.R45 2001
Table of Content
Preface Acknowledgments 1 Timeless Principles 2 Loyalty Leadership: Putting Principles into Practice 3 Play to Win/Win: Profiting at Your Partners' Expense Is a Shortcut to a Dead End 4 Be Picky: Membership Is a Privilege 5 Keep It Simple: Complexity Is the Enemy of Speed and Flexibility 6 Reward the Right Results: Worthy Partners Deserve Worthy Goals 7 Listen Hard, Talk Straight: Long-Term Relationships Require Honest, Two-Way Communication and Learning 8 Preach What You Practice: Actions Often Speak Louder than Words, but Together They Are Unbeatable Appendix Notes Index About the Author
Copyright Date
2001
Lccn
2001-024195
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
21
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:315031427199
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