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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to - GOOD

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US $3.97
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eBay item number:274278068858
Last updated on May 02, 2024 05:04:54 PDTView all revisionsView all revisions

Item specifics

Condition
Good: A book that has been read but is in good condition. Very minimal damage to the cover including ...
Brand
Unbranded
MPN
Does not apply
ISBN
188516730X
Book Title
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Item Length
9.5in
Publisher
Bard Press
Publication Year
1998
Format
Hardcover
Language
English
Item Height
1.1in
Author
Jeffrey Gitomer
Genre
Business & Economics
Topic
Customer Relations
Item Width
6.5in
Item Weight
21 Oz
Number of Pages
288 Pages

About this product

Product Information

A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Product Identifiers

Publisher
Bard Press
ISBN-10
188516730x
ISBN-13
9781885167309
eBay Product ID (ePID)
11038562893

Product Key Features

Book Title
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Author
Jeffrey Gitomer
Format
Hardcover
Language
English
Topic
Customer Relations
Publication Year
1998
Genre
Business & Economics
Number of Pages
288 Pages

Dimensions

Item Length
9.5in
Item Height
1.1in
Item Width
6.5in
Item Weight
21 Oz

Additional Product Features

Lc Classification Number
Hf5415.525.G58 1998
Copyright Date
1998
Target Audience
Trade
Lccn
98-017427
Dewey Decimal
658.8/12
Dewey Edition
21

Item description from the seller

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4.9
7 product ratings
  • 6 users rated this 5 out of 5 stars
  • 1 users rated this 4 out of 5 stars
  • 0 users rated this 3 out of 5 stars
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Most relevant reviews

See all 6 reviews
  • by jensells2
    Dec 03, 2006

    A W E S O M E!

    As a 20 year sales professional in the product/service industry this the best book I have ever read for plain out servicing the customer. What to do, when to do it and how to do it better after you think you figured it out. Jefferey Gitomer takes everythign back to basics but the basics have been lost to a generation of over-thinkers that forgot the customer. Awesome read for any service oriented business person- managers, sales, owners.

  • by gbcfate
    Jan 07, 2007

    very good

    bought the book since our company was going to use it as a standard in our business philosophy. we all read the book and spun off our own ideas in how we could change ways in which we handled customers and situations. how to make the customer or co-worker feel good about a problem that may have occured.

  • by karock1
    Jan 02, 2007

    Great concept

    Lot's of real life examples and good ideas to use right away. Not all theory like some titles. Worth every penny!

  • by pJGNxkbeTRC@Deleted
    Aug 10, 2010

    Relationship Selling at its Finest

    Jeffery Gitomer is a consummate professional and has agreed the teach all of us his methods in his books. This is a fine example of that agreement.

  • by ditchthemedicinechest
    Sep 17, 2008

    Back to the basics

    Very infromative book for the new salesperson. Reminds us how important great customer really is. Worth reading.

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